Cancellations & refunds

You can cancel a booking any time before the appointment starts. Open My account, sign in with the mobile number you booked with, choose the booking and tap Cancel booking — or contact us with your booking number.

• Every service shows its free-cancellation window — for example, up to 24 hours before the appointment.
• Cancel before the window closes and you get a full refund.
• Cancel after it closes and the booking is cancelled, but the amount isn't refunded.

If we can't keep your appointment, we cancel it and refund you in full, whatever the time.

• Refunds go back to your original payment method (UPI, card or net banking) via Razorpay, usually within 5–7 business days.
• The time for the amount to appear in your account then depends on your bank.