Terms & conditions

This website, noor-hair-saloon.shopsaverz.com, is operated by Noor Hair Saloon (“we”, “us”, “our”). By using the website or making a booking, you agree to these terms. Please read them together with our Cancellations & refunds policy and Privacy policy.

Our booking, customer accounts, payments and booking records are provided by our e-commerce partner ShopSaverz (Accendos Web Technologies Pvt. Ltd.). When you book you sign in with your mobile number, and ShopSaverz's Terms of Use also apply to your account.

A booking is confirmed only once your payment succeeds and the time you picked is still free. We may cancel a booking, with a full refund, if we can't keep the appointment, the service was listed at an obviously wrong price, or if we suspect fraudulent activity.

• All prices are in Indian Rupees (₹) and include applicable GST.
• Bookings are paid in advance online through Razorpay using UPI, cards or net banking.
• We may change prices at any time, but the price you paid for a confirmed booking will not change.

We describe our services as accurately as we can. The time a service takes is an estimate. Please be on time for an appointment at our shop, and for a service at your address, make sure someone is there at the time you booked.

Cancellations and refunds are covered by our Cancellations & refunds policy, which forms part of these terms.

The content on this website, including photos, text, logos and designs, belongs to Noor Hair Saloon or is used with permission. You may not copy or reuse it for commercial purposes without our written consent.

To the extent permitted by law, our total liability for any claim relating to a booking is limited to the amount you paid for that booking. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the competent courts in India.

If you have a complaint, please raise it with us first through our Contact page or at nadeemsalmanisalmani89@gmail.com, and we'll do our best to resolve it quickly.

If it isn't resolved, you can escalate it to the Grievance Officer of our e-commerce partner, in accordance with the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer, ShopSaverz
Accendos Web Technologies Pvt. Ltd.
SCO 91, Swastik Vihar, MDC Sector 5, Panchkula, Haryana – 134114
Phone: +91-79860-31904 (Mon–Sat, 10:00 AM – 7:00 PM IST)
Email: contact@shopsaverz.com

Grievances are acknowledged within 48 hours and resolved within one month of receipt.

We may update these terms from time to time. The date at the top shows when they last changed. Bookings made before a change are governed by the terms in force when they were made.